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Waitlist Software

Waitlist Software:

Waitlist Software is a software that is used by organizations to gather customer information, create and organize waiting lists, track waiting time and communicate with clients.
Guests will be able to check in online, see wait times and everyone can be kept informed through SMS and email by uisng this software.

Features and Benefits of Waitlist Software:

The Waitlist Software has several features that can benefit the user in many ways to grow their business. Some of these include:

  • The software can be used by any business managing guests queues or walk-ins or waitlists such as restaurants, barbershops, events, hospitals, salons, schools, rental services, retailers and many other.
  • Multiple waiting rooms can be created and managed each supporting multiple queues from a single dashboard.
  • Threats can be detected and high email deliverability rates can be maintained by fraud detection system.
  • Custom landing page can be created with in minutes by using waitlist software.
  • As the templates come with the Campaign Wizard, you just have to follow the Wizard's steps and begin from your campaign's basic setup. Then you can customize the details, and start your campaign.
  • A plethora of templates can be provided that answer your specific needs.
  • You can build your campaign's custom page without a single code line by using Landing Page Builder offered by the software.
  • Your money can be saved and insight for optimizations can be provided in real time. You will have access to its real-time Dashboard from the moment your campaign goes live that help reveals your campaign's overall performance which you can break down by channel, and referral of your participants and reward, status.
  • You can choose when and how you want your guests to join your waitlist which can be either from a wait station, using their phone, or through your website. Your customer will be able to sign up in real time or schedule an appointment for future.
  • Guests can join a virtual line in real time or make an appointment for a future date. Then they can sign up either by sending a text message with their name, through your website, through an electronic wait station or in person.
  • As wait times are estimated using machine learning, the  chance of human error can be eliminated and estimates are updated in real time and your guests are automatically notified if anything changes.
  • You can choose when to remind guests their turn or appointment is coming up by sending an SMS, email or both. You will also be able to tell any other important information and what to bring with them.
  • An SMS or email reminder that the appointment is coming up can be send to your customer so that they will be able to easily cancel or reschedule with a text if they can't make it.
  • Customers will be automatically directed to wait in a virtual line, once max capacity is reached.
  • Guests that are VIPs, or are waiting for a particular service, staff member, or table can be sorted, filtered, and prioritized. You can also choose to make changes manually or set up rules and do it automatically.
  • It can be made easy to see information about one or multiple locations from dashboard.
  • You can to talk with your customers before, during, and after their visit.
  • VIP customers can be prioritized, occupancy can be tracked and limited and instant insight can be provided into customer wait times segmented by customer, staff member, or type of service.
  • The contact information you gather can be used to create marketing campaigns.
  • Appointment confirmations, thank you messages, and requests for feedback can be automated. You can aslo set cancellation notice requirements, maximum number of appointments, and more.
  • Your operations can be optimized based on knowing which services are most popular, when your business is the busiest, who the most efficient employees are, and more.

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