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Conversational AI Platform

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Up-to-date listing of Conversational AI Platform to assist you throughout your software selection and purchase journey.

Conversational AI Platform:

Conversational AI Platform is uses chatbots, messaging apps, and voice based assistants to automate customer communications with your business.
It can be used for a variety of purposes from providing customer support to guiding them for the various products offered by you. These platform can not only help you improve customer service but also benefit you in a lot more way.
The conversations between a business and its customers which could be wither text based or audio based and can be done on any messaging or voice based communication platform can be automated by using Conversational AI Platform. It can mimic human conversations with a great level of accuracy by using Natural Language Processing (NLP) which helps them understand speech, text, and intent, convert different languages, and respond as a human would. Some conversational AI platforms can even understand the context and personalize the conversations.

Use of Conversational AI Platform:

The main purpose of conversational AI is to automate human conversations and customer interactions to provide accurate and 24/7 support. Conversational AI platform has several business applications and can be used for customer acquisition as well as retention. A better experience to your customers can be provided and their problems can be resolved very quickly and efficiently by using this platform.

  • User friendly chatbots can be generated that can generate leads and drive more sales.
  • Round the clock customer service can be provided by answering frequently asked customer questions, resolving problems, and providing solutions. Your own customized database of information can be created that you can feed into your conversational AI platform to make it more accurate.
  • Product recommendations to your website visitors can be provided based on their search histories and past online behavior. A website chatbot can be used that interacts with users and directs them to the right pages, products, or services which leads down the sales funnel.
  • It helps drive conversions by cross-selling or upselling products to customers as the chatbot can be trained to provide suggestion for complementary or higher value products when a customer interacts with it to ask for a product recommendation.
  • Offers and promotions can be delivered to your prospective or existing customers by using conversational AI platform.
  • Appointments can be scheduled and email addresses can also be collected during non-working hours which can then be informed to your sales team, who can then nurture those leads.
  • The data collected from the conversations can be used to better understand your customers and their challenges which can be used to collect customer feedback and improve your products and services.
  • The most common challenges faced by your customers can be identified by analyzing the conversations and the questions that they ask.

Types of Conversational AI platforms

  • Chatbots
  • Virtual Assistants
  • Voice Assistants
  • Natural Language Understanding (NLU) Platforms
  • Speech Recognition Platforms
  • Multimodal Conversational AI
  • Customer Support and Service Platforms
  • Social Media and Marketing Chatbots
  • Contact Center AI
  • Intelligent Virtual Agents
  • Language Translation and Localization
  • Enterprise Conversational AI
  • Developer Frameworks and APIs
  • Industry-Specific Conversational AI
  • Conversational Analytics

Benefits of Conversational AI Platform:

There are several benefits of using Conversational AI Platform that include:

  • Audio data can be sourced, scaled, and delivered from across the world in multiple languages and dialects based on your requirements
  • The platform can provide you accurate and unbiased data collection, transcription, and gold-standard annotation.
  • Data collection tasks can be assigned to build AI training model and scale up services.
  • The workflow management can be leveraged 24/7 round the clock.
  • The platform is adapted to changes in customer requirements very fast and help in accelerating AI development with quality speech data
  • It provides data security and privacy and are also certified to handle highly regulated sensitive data.
  • Your Conversational AI Platform can be trained to seamlessly talk, text, and chat across multiple channels.
  • You will be able to learn from existing interactions in the form of chat, voice transcripts, transactions, etc. and then suggest and converse, based on these learning.
  • The intent behind human speech can be understand and ambiguity in understanding human language can be removed.
  • The platform interact with the customer on a one-on-one basis and can be trained so that the users can be identified by remembering past conversations.

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